Premier Lifeline is a confidential telephone helpline offering a listening ear, emotional and spiritual support from a Christian perspective, prayer and signposting.

Premier Lifeline is open 9am to 5pm Monday to Friday (excluding public holidays). Our telephone number is 0300 111 0101 (standard landline rate - included in call packages where landline calls are included). If you would like someone to talk to and pray for you, give us a call.

Premier Lifeline supports thousands of people every month and in February 2020 took its one and a half millionth call.

Premier Lifeline is committed to offering a first class service and in the past has achieved the quality standard awarded by the Telephone Helplines Association and the Mental Health Helplines Partnership.

Affiliations

Premier Lifeline is affiliated to several professional bodies, including the Christian Helplines Association (CHA), Christian Healing UK (CHUK), Churches for All (CfA), and is part of the community of the Helplines Partnership (THP).

Premier Lifeline affiliations

Premier Lifeline: The National Christian Helpline is a member of the following umbrella organisations:

Christian Helplines Association (CHA)

Premier Lifeline is a founder member of the Christian Helplines Association which links Christian helplines to provide support, encouragement and quality of service.

www.christianhelplines.co.uk

Churches for All (CFA)

Premier Lifeline is in association with Churches for All. Churches for All is a network of UK Christian disability-engaged organisations.

https://churchesforall.org.uk/

Christian Healing UK (CHUK)

Premier Lifeline is a member of Christian Healing UK - an affiliation of Christian healing organisations and healing advisors across the UK, based on mutual support, respect and friendship.

http://christianhealinguk.org/

Helplines Partnership (THP)

Premier Lifeline is a member of the community of the Helplines Partnership
(previously the Telephone Helplines Association and Mental Health Helplines Partnership)

https://helplines.org/

On June 10th 2020 Premier Lifeline celebrated the twenty fifth anniversary of taking its first call. Over that time the volunteers, called Lifeliners, answered more than 1.5 million calls from people needing to talk, share and be prayed with.

Each Lifeliner has undergone a thorough 50 hour training process to prepare them to take calls, and on average they give around 200 hours each per year to support callers.

When the proposal for a Christian Radio Station for London was originally put forward, it was recognised that there needed to be a means by which people could respond to what they heard in the broadcasts in the same way existing media organisations such as the BBC or ITV offered helplines. Premier Lifeline was established to offer this response mechanism by providing a listening ear, someone to talk to and emotional support (similar to the Samaritans), all with the addition of spiritual support from a Christian perspective along with the offer of prayer, and, when appropriate, signposting to specialist organisations.

As the presenters and production staff prepared to launch Premier Christian Radio, the volunteers were being trained to answer calls from the public to Premier Lifeline, its very own Confidential Christian Helpline.

At 3pm on June 10th 1995, both Premier Christian Radio and Premier Lifeline went live. In that first week Premier Lifeline took 314 calls. Call numbers steadily increased and the first milestone of 100,000 calls was reached on January 5th 1999, soon after the arrival of Jonathan Clark, the current Director for Premier Lifeline. On June 10th 2013, Premier Lifeline took its one millionth call, and on Friday February 21st 2020 Lifeline answered its 1.5 millionth call.

Premier Lifeline has received an increase in the number of calls it has received throughout the Covid-19 crisis and answered 67,882 calls during the ten months to December 31st 2020.